Return & Refund Policy

Last Updated: August 2026

At Madhu Fancy and Fashion, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may contact us for a return, replacement, or refund according to the conditions below.

1. Eligibility for Returns

A return request may be accepted in the following situations:

• Wrong product received
• Product received in damaged condition
• Product received with a manufacturing defect
• Missing item from the order
• Product significantly different from the description

The product must be unused and in its original condition.

2. Return Period

Return requests should be raised within 7 days of receiving the order.

Requests made after this period may not be accepted.

To request a return, contact us with:

• Order number
• Customer name
• Phone number
• Reason for return
• Clear photographs/videos of the product
• Photographs/videos of the packaging, where applicable

3. Product Condition

For an eligible return, the product should generally be:

• Unused
• Unwashed
• Unaltered
• Free from damage caused by the customer
• In original packaging
• With original tags, labels, and accessories where applicable

Products returned without original packaging or tags may not be eligible for return.

4. Non-Returnable Products

For hygiene, safety, and product-specific reasons, certain products may not be eligible for return.

These may include:

• Earrings
• Hair accessories
• Beauty products
• Nail polish
• Nail polish remover
• Used jewellery
• Used or altered clothing
• Products damaged after delivery due to customer handling
• Products specifically marked as Non-Returnable on the product page

Please check the product page before placing your order.

5. Jewellery Returns

Jewellery must be returned in its original condition.

Returns may not be accepted if the product has been:

• Used
• Scratched
• Altered
• Damaged
• Exposed to chemicals, perfume, water, or other substances
• Missing original packaging or accessories

Normal wear and tear is not considered a product defect.

6. Exchange

Where applicable, an eligible product may be exchanged for another product or suitable replacement.

Exchange availability depends on:

• Product availability
• Return eligibility
• Product condition
• Applicable category restrictions

If the requested replacement is unavailable, an alternative resolution may be offered.

7. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected.

Refunds may be issued through the original payment method or another appropriate method, depending on the payment and order circumstances.

The time taken for the refund to reflect in your account may depend on the payment provider or bank.

8. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as:

• Wrong product shipped
• Damaged product received
• Missing product
• Confirmed product defect

Return shipping arrangements may vary depending on the reason for the return.

9. Damaged Products

If you receive a damaged package or product, please contact us as soon as possible.

Please provide clear photographs/videos showing:

• Outer package
• Shipping label
• Product packaging
• Damaged product

This will help us investigate the issue with the courier or shipping partner.

10. Wrong Product

If you receive a product different from what you ordered, contact us within the return period.

After verification, we may arrange an appropriate replacement or refund.

11. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If the returned product does not meet the return conditions, the return request may be rejected.

12. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

13. How to Request a Return

Contact us with your order details:

Madhu Fancy and Fashion

📞 83284 38026

Please include:

Order Number:
Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos:

Our team will review the request and provide the next steps.

14. Policy Changes

Madhu Fancy and Fashion reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

Madhu Fancy and Fashion

📍 Putti Gangiah Complex, Back Side,
Near Vishwakavi School,
Hanuman Junction – Gudivada Road,
Andhra Pradesh – 521105

📞 83284 38026